FAQs that Kyo gets all the time...
1. What is this Kyo’s Game Mart?
A humble and small little online store selling video games. My expertise is in the Nintendo side (and I really need to buck up on that Playstation side). I have been operating for 9 years now since 2007.
2. Where is your shop? Do you have an address I can go to?
Since it is an online store, I don’t have a physical address. You can also check out my "Contact Kyo" page to find other ways to find me. (Or just look at the bottom of the page.)
On Saturdays and Sundays, I will usually open my booth at Amcorp Mall, Petaling Jaya. The location is not fixed but I can usually be seen at Level 2. If you want to know if I will be open on the upcoming weekend, checkout and subscribe to the Events section at my Facebook Page.
Alternatively, I will open my store on various expos and bazaars or create my own events once in a while. I will keep you all updated on Facebook's Event reminder, so subscribe to that to find out where I will be next.
3. Why don’t you have a physical store so that I can go visit you? I don’t feel comfortable buying online / I had bad experience buying from online stores.
Unfortunately, it is not in the plans at the moment. I know it is a lot to ask from people when it comes to monetary matters. But I can tell you that I have rejected so many customers who are uncomfortable with my methods or me being an online store (I had 1 girl who ripped the whole Theatrhythm Final Fantasy game just to check if it is really new or not, even though it was lovingly sealed. :P).
I am not saying “take it or leave it”, but rather, I respect how you feel and I won’t force a deal on you at all. If you are not comfortable, there are plenty of other sellers out there as well (Whether they are cheaper, better, reliable, is a different story altogether).
That being said, my weekend only Amcorp Mall booth is still a great place to meet me if you have any doubts whatsoever about my products and services.
4. Can I get your contact number? I can deal faster that way.
I usually don’t hand out my number to people that easily. You may always contact me here since it’s a lot more public. I will only provide my contact number once a deal has been made. Or, you can go to my Facebook page and find it. haha.
Speed is not my game. Satisfaction with a sound mind is.
5. If I can’t Private Message you , what other way can I contact you?
I can be e-mailed at email@example.com.
6. Do you sell other games?
Occasionally, I would sell a few Xbox 360/Xbox One games, PC games, PS3, PS4 and PSV Games, and some retro titles as well. If you have something you like, go ahead and ask.
I have a huge library of PS3 used games now if you fancy that stuff. And you can always have these at Amcorp Mall every weekend.
7. Do you provide warranty for your items?
As most of the items come from importers around the world, I find it very difficult to provide warranty. If there is an official presence on the item, then the warranty will come from them.
8. Do you provide at least a 1 week warranty?
If you have any console issues within the first week of purchase, please let me know and I will manage it the best way possible. Usually, a 1 week 1 to 1 exchange policy is possible if the console is faulty the moment you got it. But I will not be responsible for any loss should any act of God occur to your console.
There are no warranties on games however.
9. Would you help me set up my console?
Actually, I prefer not to. Since the console is new, I prefer if the buyer holds it and turns it on first. After that, I am pretty much ok to answer the questions that you have regarding the setup of the console. I wouldn't mind handholding your activation of your console though.
10. Would you help me set up my Nintendo ID/ PS Plus Account/ Xbox Live Gamertag?
Unfortunately, I will decline on this. These methods are best explored from the Google side. :p
11. How come you are so late in replying my message?
I am just a one man store. Lone ranger. So, it is pretty hard to juggle my personal life, this business, deliveries, stocktakes, and my health as well. Haha.
12. What time do you usually reply your Private Messages (PMs)?
I usually can reply PMs and email queries within these hours:
- 9.00 AM to 10.00 AM
- 12.30 PM to 1.00PM
- 10.00 PM to 11.00PM
If I don't reply during lunch time, that just means I am really busy. Haha.
13. Do you have an opening and closing time?
Technically, an online store is open 24 hours. However, I would like to limit my replies and posts from 9.00AM to 11.00PM daily.
14. Can I ask you to help me get Super Rare title?
You can, but be prepared. Some prices are just way too exorbitant and quite high.
15. Kyo, do you have a discount code that I can use before I purchase my games? I see got one box in there that I can put the discount code at checkout.
Usually, the discount code is given to customers who purchased games that are available on Pre Orders. Those grant you RM 5 discount for your next purchase and is only available after the game is released. If you're hoping to preorder only to get the discount code immediately, I hate to disappoint you but that won't happen though. You can however try and keep up to date with me to see if I am able to give one once in a while through odd promotions.